Rental Terms of Service.

When you rent from Plush Petals Rentals you are agreeing to the following terms:

Payment: In order to confirm your booking and secure rentals for your event, we require payment in full. Additional balances including delivery costs (if any) must be paid no later than 30 days prior to the event. Failure to pay balance in full may result in cancellation of contract at the discretion of Plush Petals Rentals.

Disclaimer: Please note that our rentals are comprised of artificial flowers. We have sourced high-quality real touch artificial flowers that are carefully selected and arranged to create the desired aesthetic. For more information regarding our flowers, please refer to the “About our Flowers” tab above.

Substitutions: At times, due to to various factors such as supply, availability and quality, we may need to make flower or greenery substitutions at our discretion. While we always strive to maintain overall style, color scheme, and value of the arrangement, the specific types of flowers used might differ from the pictures on our website or in promotional materials. Rest assured, any substitutions made will be of equal or greater value, ensuring that the beauty of the arch or arrangement is upheld.

Location and Setup: The listed rental price is for one setup/location only. If you require a rental item to be moved from the ceremony to the reception or any other location, additional fees will apply. Please keep in mind that some of our arches and pillars are large and cannot fit through normal doorways. As a result, our team may need to disassemble and transport them to the new location, then reassemble and reapply the florals. For insurance purposes, only our team members are to move our items. An exception to this, is if your rentals can be easily moved by an approved/licensed wedding coordinator to another location at the same venue. In order to avoid set up/moving complications, we kindly ask that you ensure our rentals will fit in the desired space at your event before confirming your order with us. All dimensions are included on the rental listings. 

Delivery and Pickup: All orders include delivery, setup, and pickup. Our pick up time will be no later than 10:30 PM. We offer free deliver within 40 miles of Trinity, FL. Pickups past 10:30 PM will incur an additional fee (see below). The delivery cost for orders outside of 40 miles is $1/mile with a maximum distance of 75 miles. We do have set pricing for Orlando area and Sarasota area. Please contact us for delivery questions/quotes.

**Any pickups past 10:30 PM will be subject to a late-night pickup fee. This fee is a flat rate of $150.

Product Handling: Proper product handling is crucial to maintain the quality and appearance of our floral rentals. Only employees of Plush Petals Rentals are to transport, take down or move our rentals. Exceptions to this must have a written agreement. No rentals (arches, pillars, aisle flowers) can be left outside overnight. If rentals come in contact with rain, they may incur damage. If rain is on the forecast, we will carefully monitor the situation and discuss an alternative location if available. Arches may need to be picked up early to avoid rain damage.

If rentals incur damage, beyond normal wear and tear, your original payment method will be charged the amount of 2 times the rental price for that item. If an item is not returned within the specified time, you will be charged 4 times the rental price of that time. At that time, you will be allowed to keep that item. *All credit card information is securely stored at time of purchase and will be deleted once rental items are safely returned.

Plush Petals Rentals will not provide any decor other than the rentals available. Any decor not provided by Plush Petals Rentals is not guaranteed by Plush Petals Rentals and is not the responsibility or liability of Plush Petals Rentals.

We take utmost care in crafting and maintaining our flower arches for your special events. However, we must emphasize that we cannot be held responsible for any potential color transfer that may occur from our products to your clothes and property. As various artificial flowers and foliage are used in the creation of our flower arches, there is a possibility that certain colors may transfer onto fabrics or surfaces in certain conditions, such as high humidity, prolonged contact, or friction.

Venue and Location Limitations: Plush Petals Rentals is limited by the guidelines of the location/venue as well as site management. Any unused items due to venue constraints will not be eligible for reimbursement.

Cancellations: All rentals require a written 90 day cancellation notice. In the event that the cancellation is due to circumstances beyond the control of the client (e.g., natural disasters, government mandates), Plush Petals Rentals will work with the client to reschedule the event to a new date if possible, free of charge. Refund terms will be discussed on a case-by-case basis.

For cancellations that provided a 90 day written cancellation notice, refunds will be issued. This will exclude actual costs incurred including payment processing fees and bank refund fees, if any.

Plush Petals Rentals reserves the right to terminate this agreement and retrieve the flower arch at any time during the rental period if the client breaches any terms of this agreement or misuses the rental. Plush Petals Rentals reserves the right to cancel this contract if at any time Plush Petals Rentals feels that the obligations cannot be met.

Indemnification: The client agrees to indemnify and hold Plush Petals Rentals harmless from any claims, damages, or liabilities arising from the client's use of the rentals during the rental period.

Use of photos: By agreeing to our terms of service at checkout, you agree to allow Plush Petals Rentals, LLC to use photos of your venue/ceremony on social media or for marketing purposes. If you have any privacy requests, please submit in writing via email.